The Cost Recovery Playbook

For mid-sized firms, eDiscovery is often a sunk cost. You pay the vendor, and you struggle to collect from the client.

The Model Shift

We help firms transition to a “Pass-Through + Management” model. By standardizing your eDiscovery rates with Litigation Lab, you can include a predictable technology fee in your engagement letters.

This allows you to turn a $20,000 monthly expense into a reimbursable cost, while we handle the backend infrastructure.

BYOD is a Trap

“Bring Your Own Device” saves companies money on hardware, but it costs them millions in litigation.

The Discovery Nightmare

When an employee uses their personal iPhone for Slack and email, that entire device becomes discoverable in a lawsuit. This leads to privacy objections, delays, and spoliation risks when the employee refuses to hand it over.

We advise on “Containerized” Mobile Device Management (MDM) policies that segregate corporate data, allowing for surgical extraction without touching personal photos.

The Unified Index

Many firms process the same client data over and over again for different matters. This is wasteful.

Build Once, Use Everywhere

Our “Unified Index” architecture processes a client’s data *once*. When a new matter arises, we simply point the new workspace to the existing index. This reduces processing costs by up to 70% for repeat-player clients.

Privacy & Data Governance Policy

Strict Confidentiality Assurance

Effective Date: September 1, 2025

Litigation Support Lab (“LSL”) operates as a forensic data custodian. We do not treat your data as a commodity; we treat it as evidence. Our privacy architecture is designed not just for compliance, but for defensibility in court.

1. Chain of Custody & Data Integrity

Unlike standard commercial web hosts, LSL adheres to strict Chain of Custody (CoC) protocols for all client data. Any data submitted for consultation, hosted review, or forensic analysis is immediately isolated in an air-gapped or encrypted environment (AES-256 standard). We do not access, view, or process client data unless explicitly directed by a signed Work Order or Court Order.

2. Zero-Knowledge Architecture

For sensitive matters, we offer Zero-Knowledge encryption keys, ensuring that even LSL technical staff cannot access the substance of your documents without your firm’s specific authorization key. You retain sole sovereignty over your evidentiary materials.

3. No Commercial Data Sharing

We do not sell, rent, lease, or monetize client data, metadata, or user behavior. Analytics performed on your data (e.g., TAR, Sentiment Analysis) are local to your instance and are destroyed upon project termination. We are not in the business of advertising; we are in the business of litigation support.

Master Services Terms

Technical Services Agreement

Last Updated: September 1, 2025

1. Nature of Services

Litigation Support Lab provides technical data forensics, electronic discovery hosting, and litigation support consulting. WE ARE NOT A LAW FIRM. No attorney-client relationship is created by your use of this site or our services. Our communications are protected by the work-product doctrine where applicable, but we do not provide legal advice.

2. Forensic Neutrality

In scenarios where LSL is appointed as a Neutral Forensic Examiner, our duty is to the Court and the truth of the data. We adhere to the Standards of the International Society of Forensic Computer Examiners (ISFCE). We cannot be induced to alter, obfuscate, or misrepresent data findings.

3. Limitation of Liability

Given the volatile nature of electronic evidence and the potential for corrupted source media, LSL provides services on a “commercially reasonable efforts” basis. While we maintain redundant backups, we accept no liability for data that was corrupted prior to our receipt. Our liability is strictly limited to the value of the technical services rendered.

4. Payment & Escrow

For large-scale forensic collections, we reserve the right to require a retainer or escrow deposit. All invoices are due upon receipt unless a Master Services Agreement (MSA) specifies Net-30 terms.

Accessibility Statement

Universal Access Commitment

Commitment to Inclusion

Litigation Support Lab believes that justice should be accessible to all. Consequently, the tools we build to support justice must also be accessible. We are actively working to ensure our digital presence complies with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Ongoing Audits

We regularly audit our review platforms and client portals using screen readers (JAWS, NVDA) and keyboard-only navigation testing to ensure that legal professionals with disabilities can perform their work without technological barriers.

Feedback Channel

If you encounter an accessibility barrier while using our forensic portals, please contact our Compliance Officer immediately. We prioritize remediation of accessibility defects as critical infrastructure issues.